Terms & policies

Reservations

Book online, call, or email us with your trip details. Local airport, cruise-port and hotel transfers with a published fare are confirmed immediately when your booking is saved. Standard Sprinter hourly service with a published total also books immediately.

Orlando, Palm Beach, Key West and other longer-distance trips are priced by quote or phone. Trips without a published fare, groups over 15 and executive vehicle requests are arranged with our team. A quote request becomes a reservation after you accept the price and we confirm your ride.

Check your pickup date and time, addresses, passenger count, luggage and contact details before booking. All pickup times are local Miami / Fort Lauderdale time. Save your booking reference. If you do not receive an email, keep your on-screen booking reference and contact us for your trip details.

Fares & extras

Transfers within our listed Miami areas use the Miami airport fares. This includes MIA, PortMiami, Miami Airport-area hotels, Downtown Miami / Brickell, Miami Beach and other Miami hotels. Private fares apply in either direction. Shared departures from PortMiami use the listed port-return fare; airport and hotel departures use the shared passenger tiers. Your exact total appears before booking.

Transfer fares are one-way. Eligible round trips receive 5% off the combined base fares. The total shown before booking includes the published fare and selected, priced extras. Car seats and other extras are not discounted by the round-trip offer.

Hourly service is $150.00 per hour with a 4-hour minimum. Additional hours, stops or changes to the booked itinerary are priced separately and must be agreed with our team.

Driver gratuity is optional. Any additional applicable charge must be disclosed and agreed before booking or accepting a change. The website does not currently add a credit-card surcharge.

Car seats & airport meet-and-greet

Car seats cost $20.00 per seat, each way. A round-trip transfer with one car seat adds $40.00. Select the number of seats needed when booking and tell us the seat type you need in your trip notes.

Optional baggage-claim meet-and-greet costs $50.00 for a Miami Airport pickup and $60.00 for a Fort Lauderdale Airport pickup. When selected for a priced airport transfer, the applicable pickup charge is included in the booking total.

Cancellations & refunds

Call 786-487-5234 or email vipshuttle@att.net to cancel or change a reservation. Include your booking reference and scheduled pickup time. For an urgent or same-day change, call us.

Contact our team for help with an eligible refund. A website reservation status does not by itself show that a refund has been processed.

Payments & receipts

Online credit- and debit-card payments are processed through Square when checkout is available. You may also arrange payment with your driver using cash, Cash App, Venmo or Zelle.

A confirmed booking reserves your ride; it does not mean payment has been collected. Keep your payment receipt. Payment records are updated after verification with Square or by our team. Contact us if a paid booking still shows an amount due. Do not submit a second payment for the same ride.

Pickup, delays & trip changes

Provide your flight or cruise details when available. For hotel transfers, enter the full hotel name and street address in the correct pickup or destination area. If your arrival plans change or you cannot find your driver, call us promptly so we can coordinate your pickup.

Extra stops, a different destination, extended waiting or changes to your passenger and luggage requirements may affect your trip price. Contact us to agree any adjustment before the additional service is provided. Traffic, road closures and severe weather can affect travel times.

Private SUVs serve smaller groups; standard Sprinters carry up to 15 passengers. No fixed luggage limit. Tell us what you’re bringing so we can arrange the right vehicle. Tell us about large bags, accessibility needs or special requirements before travel.

Personal belongings & privacy

Check the vehicle for your luggage and personal belongings before leaving. If you leave an item behind, contact us with your booking reference and a description of the item.

See our Privacy Policy for how booking and contact details are handled.